Before you decide
Answers before you commit.
Start here for the practical details of viewing, buying and selling on The Provenance. If your question belongs to a particular object, contact its seller from the listing.
The object
Viewing and authenticity
How do I judge whether a fossil or mineral is genuine?
Read the identification, locality, age, condition and restoration notes together. Review the seller information and ask what evidence supports the description. For a high-value or complex piece, request documents or independent specialist advice before buying.
Will I receive the object shown in the photographs?
Unless a listing clearly describes a set, a replica or a representative image, the photographs should show the object being sold. If the wording or images leave room for doubt, confirm the exact piece with the seller before checkout.
What does a 3D view add?
Selected listings include an embedded 3D scan. You can turn the piece on screen and inspect form and texture from angles that a small set of still photographs may miss. A 3D view supports the listing description. It does not replace condition notes or documentation.
Can I ask for more information or images?
Yes. Use the seller contact option on the listing to ask for another angle, a video, measurements, condition detail or available records. Keep important answers for your own reference.
Does every object include a certificate?
Documentation varies by object and seller. The listing should state what is included. Ask the seller to confirm which records, labels or certificates will travel with the piece before you buy.
The transaction
Orders and delivery
Where can sellers ship?
Shipping depends on the seller, the object and your destination. Review the available delivery information during checkout and contact the seller before buying if the piece is fragile, unusually large or may face import restrictions.
How are fragile pieces packed?
Packing is the seller's responsibility and should suit the size, weight and fragility of the object. Ask the seller about double boxing, custom supports, insurance or specialist freight when those details matter to the purchase.
What should I do if an order arrives damaged?
Photograph the object, every layer of packaging and the shipping label as soon as you discover the damage. Keep all packaging. Contact the seller and The Provenance promptly so the shipment and available remedies can be reviewed.
Can I return an object if I change my mind?
Return terms can vary by seller and item. Confirm them before purchase, especially for a significant, fragile or internationally shipped object. Your rights under applicable consumer law are not excluded.
Can I complete a purchase on my phone?
Yes. The collection, seller contact and checkout are designed to work across phone, tablet and desktop.
The catalogue
Selling with us
Who is a good fit to sell on The Provenance?
We want to hear from specialist dealers, field professionals, estates, institutions and established collectors with a coherent body of material, accurate descriptions and records that support lawful sourcing.
What tools do sellers receive?
Approved sellers can build a storefront, create and manage listings, receive buyer questions, add supported 3D embeds and manage marketplace orders through a vendor account.
How do I apply?
Begin with a short introduction. Tell us your speciality, location, where you currently trade and where we can see representative material. We will reply with the next step if the collection fits the marketplace.
Still deciding
Bring us the question that remains.
Include the listing link when your question concerns a particular object.
Contact us